24 hour emergency assistance response system

When you live in a Living Choice village you know that assistance is only the push of a button away. Each home has two emergency buttons linked to onsite trained staff and the Emergency Response system which is monitored by INS Personal Monitoring & Alarm Systems.

For any medical problem – a fall, an illness, or other emergency – just press your emergency button or Assist button on the HP3 Help Phone and within minutes you will have trained staff on your doorstep.

The staff who respond to the Emergency Response system on site are fully trained in Senior First Aid and Advanced Resuscitation techniques, and are equipped to initiate the assistance you require. If a doctor or ambulance is needed, this will be arranged.

New homes have the INS HP3 Help Phone installed which allow high quality, two-way hands-free speech via loudspeaker between the Monitoring Centre Operator and the user. With a simple press of the button you have contact with a qualified nurse 24 hours a day.

The Emergency Response system is monitored around the clock and its use is included in the recurrent charges/levies.

Other services

Living Choice *Registered Nurses also assist residents to access Veteran’s and other health care service providers in the wider community. Conditions and fees vary according to the service.

*Registered Nurses not available in all villages – please consult the Village Manager.