We’re here for you

(Updated 30/3/20)

With the Coronavirus (COVID-19) dominating the news and additional restrictions being introduced almost daily, Living Choice has created this page to keep our residents, their families, our clients and staff members updated. We’ll revisit this page regularly to ensure the latest information is available.

We have also introduced a new email address covid19@livingchoice.com.au so that residents, staff members and clients can contact us with their questions. We’ll endeavour to reply to all questions within 24 hours.

Sales tours are still available at all villages* but by appointment only and we ask that you complete a simple Health Check Form to protect the health of our sales consultants. Due to the new restrictions announced on 30/3/20, our sales consultant can take only one person at a time to the homes available. Some of our sales offices have reduced their opening hours to weekdays only, so please phone ahead to avoid disappointment. Alternatively, send us an email – click here.

*Correct as at 30/3/20 but may change if Government introduces further restrictions.

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Coronavirus app

Coronavirus Australia is an application available for download on smart phones. The application allows governments to communicate to Australians in terms of basic health advice, and updates on the measures that are being put in place by state and federal governments.

You can download the app from the Apple App Store or Google Play Store.

The information is also now available on the government's WhatsApp channel, which you can join at www.aus.gov.au/WhatsApp

Home Medicine Service

Many Living Choice villages have a script delivery service, however the Government has announced that the Home Medicine Service is now available for people in home isolation and for vulnerable patient groups who wish to limit their potential exposure to COVID-19 in the community.

This service is available for all people aged over 70, as well as:

  • people isolating themselves at home on the advice of a medical practitioner, for confirmed COVID-19 cases;
  • Aboriginal and Torres Strait Islander people aged over 50+;
  • people with chronic health conditions or who are immunocompromised

You can access the full list of criteria and services here.

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New public gathering rule

Public gatherings limits have been reduced to a maximum of two persons. The rules have been set so that a person leaving the home has someone to support or assist them when outdoors. These rules do not apply to family units.

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People aged 70+ urged to stay at home

People aged 70+ are urged to stay at home and self-isolate for their own protection, to the maximum extent possible, in order to limit interaction with other people. People 60+ with chronic illness and Indigenous Australians 50+ are advised to follow the same rules.

All other Australians are requested to stay at home unless it is for:

  • Shopping for food and other essential needs
  • Medical care or compassionate needs
  • Exercise - in compliance with public gathering rule
  • Work and education, if you cannot work or learn remotely

The Prime Minister has said people can go outside, but they are requested to limit contact with others.

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Support for Residents

Residents are at the heart of everything we do at Living Choice and their health and wellbeing is our top priority. To keep them safe, access to the community/leisure centre facilities (gym, pool etc) is by appointment only, booked via village reception and only one resident is permitted to use each facility at any given time.  Use of facilities is now limited to those with a genuine medical need and/or as directed by their health practitioner.

Residents using any equipment are required to provide their own antiseptic wipes and sanitise equipment both before and after use. Residents accessing any of the village facilities are also required to wash their hands thoroughly with soap and water before and after use of facilities. Access to libraries, cinemas and other non-health related village facilities is not permitted.

All group activities within our community/leisure centres have been cancelled and where possible, bookings and contact with village staff is being done by phone or email.

At Living Choice Fullarton, Damien on Fisher Restaurant is closed to the public and is no longer able to serve meals in the restaurant. It is, however open to the residents for take-aways and apartment service deliveries. At Leisure Lea Gardens, all meals are being delivered to residents in their apartments.

All of the above measures do not mean our residents are completely isolated. As part of a caring Living Choice community, our residents are being well-supported by not only Management but by fellow residents. Read what our residents are experiencing here.

If a resident is in self-isolation, our village managers and staff members are keeping in close contact with them and arranging grocery and pharmacy deliveries, if necessary. Kind-hearted neighbours are also assisting, demonstrating the huge benefits of living in a retirement community of like-minded people.

It’s vital that our residents continue to have access to health services and therefore our Wellness Centres at both Living Choice Fullarton and Living Choice Woodcroft remain open to offer certain essential services. At Living Choice Fullarton, the public clients have separate access and at Living Choice Woodcroft, a villa is being provided for members of the public to remove the need for them to access the leisure centre.

At other Living Choice villages, wellness appointments for residents (permitted essential services as noted in government bulletins) will continue.

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Living Choice Home Care

Despite the disruptions caused by the COVID-19 pandemic, as an Approved Home Care provider, Living Choice is committed to continuing home care services to its clients. Our Case Managers are keeping in contact with their clients to ensure they are safe and comfortable and have access to food, medicine and other needs.

You can read more about our Home Care services and our prevention strategies here.

We are continuing to closely follow advice from the Department of Health, which is publishing useful information and situation updates on its website at www.health.gov.au You can also call the Coronavirus Health Information Line on 1800 020 080.

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Staying connected

There are some great ideas emerging to ensure people stay connected with family and friends through the use of technology.

The Government's eSafety Commissioner has released the resources for older Australians to develop online skills and navigate the digital world with confidence.  The Be Connected website established by eSafety is a dedicated learning site with over 45 free online courses plus interactive training tools and resources. These include courses on:

Remember, Living Choice staff members are here for you – email covid19@livingchoice.com.au

COVID-19 Enquiry Form

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