We’re here for you

(Updated 1st December 2020)

Living Choice has created this page to keep our residents, their families, our clients and staff members updated on the latest COVID-19 information. We revisit this page regularly to ensure the latest information is available.

We have also introduced an email address covid19@livingchoice.com.au so that residents, staff members and clients can contact us with their questions. We’ll endeavour to reply to all questions within 24 hours.

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Resident Ambassadors ready to welcome visitors to the Twin Waters Open House last week.

Rules at Living Choice villages 

As at 1st December, the following guidelines are in operation at Living Choice villages and have been made in consultation with the relevant Village Chairperson.


(1.5m social distancing and government restrictions of one person to 2sqm apply)

  • With the relaxation of restrictions, we were able to have our first Open House last week! See Open House events return to Twin Waters (livingchoice.com.au)
  • Happy Hour at Twin Waters has recommenced, capped at 50 people – social distancing applies. Happy Hour at Kawana Island will recommence on 11th December.
  • All residents, visitors and suppliers must complete the visitor form or scan the Living Choice QR Code on arrival.
  • At both Twin Waters and Kawana Island, water aerobics and other water sports have recommenced
  • Bowling greens open – social distancing applies
  • Shopping bus trips continue, limit of 10 people
  • Libraries open, maximum 2 people
  • Woodwork room, maximum 2 people by appointment
  • Gymnasium, maximum 2 people by appointment
  • Snooker and table tennis open – limit of 10 people
  • Outdoor activities such as vegetable gardens open, one person to 4sqm
  • Craft has resumed with social distancing
  • Theatres open with social distancing measures – limit of 10
  • Tennis court at Kawana Island open – social distancing applies

(1.5m social distancing and government restrictions of one person to 4sqm apply indoors & 2sqm outdoors)

  • The COVID SAfe Check-In has been implemented at both Fullarton (including Damien on Fisher Restaurant) and Woodcroft. Everyone is required to register. If you do not have a mobile device, registration forms are also available at Reception.
  • Damien of Fisher Restaurant is functioning according to the 1 person to 4sqm rule indoors.
  • The general public is welcome to visit both Fullarton and Woodcroft as long as social distancing is observed.
  • Masks are not mandatory but are encouraged. Living Choice staff are continuing to wear masks when in communal areas and residents’ homes.
  • Happy Hours have resumed at both villages.
  • You no longer have to make an appointment to use the pool or gym but social distancing needs to be observed.
  • The hairdressing salons at both Fullarton and Woodcroft are open for business.
  • Shopping bus trips at Fullarton have resumed – 5-person limit.
  • Libraries, theatres, workshops, craft rooms and snooker tables have reopened but social distancing needs to be observed.
  • At both Woodcroft and Fullarton, the Wellness Centre services are open to both residents and the general public.
  • Home Care services continue – please email Lesley Phillips at sahc@livingchoice.com.au if you need assistance.
  • Please maintain social distancing at all times.
  • Hand sanitiser stations are located in communal areas of the villages.

NSW villages
(1.5m social distancing and government restrictions of one person to 2sqm apply.)

Recording customer information digitally is now mandatory for many NSW venues and businesses. Living Choice villages in NSW have registered for the Service NSW COVID Safe Check-in and residents, their visitors, Living Choice clients and suppliers must register at Reception on arrival. All contractors must wear masks when entering residents’ homes.

  • At Broadwater Court, the gathering restrictions have been amended in line with the 1 person per 2 metre ruling. Please continue to practice social distancing and follow the COVID instructions around serving of food and drinks. The use of sanitiser and cleaning the premises after use must continue. A COVID-19 marshall must be appointed for each function. The following limits apply: Treeview Estate – 55 inside, 25 outside = total of 80. Kincumba Mountain Estate – 25 inside, 22 outside = total of 47; Mountainview Estate – 50 inside, 45 outside = total of 95; Frost Estate – 14 inside, 0 outside; Waterfront Estate – 95 inside, 20 outside = total of 115. 4 people are now allowed in pool at one time with the exclusion of members of the same family living in the same villa. Many activities have resumed – please contact the relevant Coordinator to book and receive further information. No outside visitors can attend activities or use facilities and this will remain in place until after the Christmas period. Happy hours have reverted to normal days and hours, as follows: Tree view Estate - Fridays 5pm to 7pm; Kincumber Mountain Estate – Tuesdays 5pm to 30pm; Mountainview Estate – Saturdays 5pm -7pm; Frost Estate – every second Wednesday from 4pm to 6pm; Waterfront Estate – Thursdays 4.30pm to 6pm. Reception is now open between 10am and 3pm Monday to Friday.
  • At Deepwater Court, the monthly social bus outing has recommenced on the second Thursday of every month. There is a limit of 11 people and masks need to be worn on the bus and hand sanitiser will be provided. Most activities have restarted, including movies, knitting group, Rummikub and two people at a time in the pool. However, no happy hours are being held at present.
  • At Alloura Waters the capacity allowed in the community centre has been increased in line with the new 1:2sqm rule. Taking into account table space and that everyone needs to be seated, 150 people can be accommodated in total. The pool is open without bookings and aquarobics has restarted (for residents only – and with social distancing). Zumba classes have recommenced, the craft room and library has re-opened and movie days have restarted, all with the 1:2sqm rule. Happy Hours continue on Fridays and Saturdays.
  • At Glenhaven, Happy Hours have resumed on Mondays and Fridays according to the 1 person to 2sqm rule. A reminder that a physical distance of 1.5m should be observed between each person. For food and drink service, attendees must be seated and all attendees for an activity must be registered for contact tracing, if required. Most activities have resumed and games are permitted, including Bolivia, Bridge, Chess, Five Hundred, Mahjong, Scrabble etc. but surfaces must be sanitised when leaving.
  • At Leisure Lea Gardens, bingo, trivia and activities such as table tennis have returned. Most other activities have resumed, except for happy hours at this stage.
  • Residents must please wear face masks when using village transport – bus or car. Shopping bus trips continue – check with your village for shopping days and maximum capacity permitted.

Latest National & State Updates

With the situation changing frequently, it’s advisable to keep up with the latest rules in your State, check the State and Territory websites for the rules where you live. Here is a summary as at 1st December.

Border restrictions

Queensland borders opened to all of New South Wales and Victoria on Tuesday 1 December 2020.

Specific parts of South Australia continue to be COVID-19 hotspots and anyone who has been in a COVID-19 hotspot within the last 14 days will be turned away at the border. The only exceptions to this are people who are allowed to enter for permitted purposes and people who were in a South Australian hotspot before 11.59pm AEST 8 November.

Gathering restrictions

From 1st December, restrictions in QLD are as follows:

  • Gatherings: 50 people allowed to gather in homes and 100 in public spaces across Queensland.
  • Indoor premises: One per person per 2m2 (e.g. restaurants, cafes, pubs, clubs, museums, art galleries, places of worship, convention centres and Parliament House). Indoor play areas within a premises can open.
  • Wedding ceremonies: Up to 200 people can attend a wedding and all guests can dance (both indoors and outdoors).
  • Funerals: Up to 200 people can attend a funeral.
  • Indoor events: 100% capacity at seated, ticketed venues with patrons to wear masks on entry and exit (e.g. theatre, live music, cinemas and indoor sports). Performers can distance from audience at 2m, except choirs which remain at 4m from the audience.
  • Outdoor events: 1500 permitted at outdoor events with a COVID Safe Event Checklist. Larger events require a COVID Safe Plan.
  • Open air stadiums: 100% seated capacity (with a COVID Safe Plan).
  • Outdoor dancing: Outdoor dancing allowed (e.g. outdoor music festivals, beer gardens).


COVID-SAfe Check-In

The COVID SAfe Check-In feature has been added to the mySA GOV app to enhance contact tracing. If someone in South Australia tests positive to COVID-19, COVID SAfe Check-In enables SA Health to quickly contact others who may have been exposed to the virus. Businesses with a COVID-Safe plan have received a new COVID-Safe Plan that includes a QR Code to print and display in a prominent location. Backup methods will be available for customers who don't have a smartphone.


From 1st December, the following restrictions are in place:

Caps on the number of patrons at licensed venues to be lifted for venues that have implemented the QR code system. One person per 4sqm rule remains in place INDOORS at licensed venues. One person per 2sq m rule to be introduced OUTDOORS at licensed venues.

Funerals - increased capacity to 150 people.

Private functions - increased capacity to 150 people.

Weddings unchanged - 150 people but dancing/stand up consumption allowed.

Private gatherings at home - unchanged at 10 people.

Events with 1,000 or more people must have an approved COVID-safe Plan.

Community sport to resume with modified programme of fixtures.

Masks - required where social distancing is not possible.


Border restrictions

The Queensland-NSW border opened to all travellers from NSW on Tuesday 1 December. The NSW Government has also reopened the border to Victoria. Western Australia will reopen its borders to Victoria and NSW from 12.01am on December 8. However, all arrivals from NSW and Victoria must undergo a health screening and temperature test upon arrival at Perth airport.

Anyone travelling into NSW who has been to South Australia in the last 14 days must complete a NSW entry declaration form before entering NSW. If you are a NSW resident and you have been in one of the areas of concern, ensure you get tested and self-isolate for 14 days.
More people will be allowed to gather both at home and in outdoor public spaces, and smaller hospitality venues can increase their capacity under a major easing of COVID-19 restrictions.

From Tuesday, 1 December:

  • Up to 50 people (currently 20) can visit a residence as long as an outdoor space is being utilised, however, it’s recommended no more than 30 people gather if the residence has no outdoor area.
  • Up to 50 people can gather outdoors in a public space (currently 30).
  • Small hospitality venues (up to 200 square metres in size) will be allowed to have one person per two square metres indoors.
  • Customer check-in at businesses must now be completed using electronic methods e.g. a QR code. The Service NSW COVID Safe Check-inis a free, secure and convenient system and is now being used by Living Choice villages in NSW.

From Monday, 14 December:

The Public Health Order requiring employers to allow employees to work from home (where it is reasonably practicable to do so) will be repealed. As employees return to the office, workplaces are encouraged to have COVID-Safe plans. Employers are encouraged to stagger staff starting and finishing times to reduce the impact on public transport. Customers using public transport are strongly encouraged to wear a mask.


Living Choice QR Code Reminder

The new Service NSW COVID Safe Check-in is now available at Living Choice’s NSW villages and the COVID SAfe Check-In has been implemented at Living Choice’s SA villages.

In QLD, the Living Choice QR Code remains in force for residents, their visitors, Living Choice clients and suppliers when they visit the village, including the communal areas. Everyone is required to register. If you do not have a mobile device, registration forms are also available at each village.

Living Choice Woodcroft

Viewings by appointment

We are open for business! To ensure we keep our visitors, residents and staff safe, we ask that you phone ahead to make an appointment. To see what our residents say about life at their village during COVID-19, see https://www.livingchoice.com.au/news/


Living Choice Home Care

Apart from assisting residents with shopping, picking up medication and other chores, Living Choice Home Care can now offer services to people living in the surrounding suburbs.

Living Choice Home Care is an Approved Home Care provider and can offer a wide range of services, either on a user-pays basis or through a Government-subsidised Home Care Package. For more information about Living Choice Home Care, click here.

During COVID-19 restrictions, Living Choice’s Case Managers are keeping in contact with their clients to ensure they are safe and comfortable and have access to food, medicine and other needs. You can read more about our Home Care services and our prevention strategies here.

We are continuing to closely follow advice from the Department of Health, which is publishing useful information and situation updates on its website at www.health.gov.au  You can also call the Coronavirus Health Information Line on 1800 020 080.



To ensure that restrictions can continue to be eased, it’s vital that all residents download the Australian Government’s coronavirus app, COVIDSafe. The app is a public health initiative to help stop the spread of COVID-19 through early notification of possible exposure. The Retirement Living Council, including Living Choice, supports this initiative in an effort to keep our residents and staff members safe.

You can read the full explanation here.

Remember, Living Choice staff members are here for you – email covid19@livingchoice.com.au

COVID-19 Enquiry Form

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