We’re here for you

(Updated 24th February 2021)

Living Choice has created this page to keep our residents, their families, our clients and staff members updated on the latest COVID-19 information. We revisit this page regularly to ensure the latest information is available.

We have also introduced an email address covid19@livingchoice.com.au so that residents, staff members and clients can contact us with their questions. We’ll endeavour to reply to all questions within 24 hours.

Vaccine rollout

The Department of Health has advised that as part of the national COVID-19 vaccine rollout strategy, workers in community and in-home aged care will be eligible for COVID-19 vaccinations in Phase 1b along with other health care workers. The rollout of vaccines for Phase 1b is likely to commence in mid-March. People receiving Commonwealth-funded home and community aged care will be able to access vaccinations through vaccination clinics or GP practices as soon as they become eligible for the vaccine.

There is a link below for a vaccine eligibility checker that residents might like to use and information on the phased rollout. There is also a decision-maker guide the Department of Health has published for those who are unsure about whether to have the vaccine.

To determine your eligibility to access the COVID-19 vaccine, you can use the new vaccine eligibility checker. Information about the phased rollout of the COVID-19 vaccination program is also available on the Department of Health website.

The Department of Health has published a decision guide to help people who are frail or very old, including those living in residential aged care facilities and their representatives, make an informed decision about getting a COVID-19 vaccine. The guide includes information about the Pfizer COVID-19 vaccine, risks for older people, and current known side-effects.

Any person considering getting a vaccine can also choose to talk to their GP or other health professional to help make an informed decision.


Rules at Living Choice villages

As at 24th February, the following guidelines are in operation at Living Choice villages and have been made in consultation with the relevant Village Chairperson.

(1.5m social distancing and government restrictions of one person to 2sqm apply both indoors and outdoors).

  • Residents were delighted to hear that dancing is now permitted at events with 200 or fewer people, as long as the usual COVID-Safe guidelines are followed. This good news comes just in time for the next Cabaret evening at Fullarton on 13th
  • The general public is welcome to visit both Fullarton and Woodcroft as long as social distancing is observed. Our sales office is open for tours but it’s advisable to phone ahead to book.
  • Damien of Fisher Restaurant at Fullarton is functioning according to the 1 person to 2sqm rule.
  • Masks are not mandatory but are encouraged.
  • Happy Hours have resumed at both villages.
  • You no longer have to make an appointment to use the pool or gym but social distancing needs to be observed.
  • The hairdressing salons at both Fullarton and Woodcroft are open for business.
  • Shopping bus trips at Fullarton continue – 5-person limit.
  • Libraries, theatres, workshops, craft rooms and snooker tables have reopened but social distancing needs to be observed.
  • At both Woodcroft and Fullarton, the Wellness Centre services are open to both residents and the general public.
  • Home Care services continue as normal – please email Lesley Phillips at sahc@livingchoice.com.auif you need assistance.
  • Please maintain social distancing at all times.
  • Hand sanitiser stations are located in communal areas of the villages.

NSW villages
(1.5m social distancing and restrictions of one person to
2sqm apply.)

Although the State Government has relaxed some restrictions, please remain vigilant, do not visit the offices or community centres if you feel unwell and please wear face masks when using village transport. The State Government recommends that people wear masks if vulnerable and can't guarantee social distancing. It is no longer mandatory for Home Care staff to wear face masks.

The State Government imposed limit for visitors in a home is currently 30. Please ensure your guests check in using the relevant Village QR Code. Hard copies can be found in the community centres or in your Village Communique. For more information, see Service NSW COVID Safe Check-in

Guidelines at all NSW villages comply with the one person to 2sqm rule, as follows:

  • At Broadwater Court, the gathering restrictions have been amended to the 1 person per 2sqm rule. Please continue to practice social distancing. Treeview Estate – 55 inside and 25 outside (total of 80); Kincumba Mountain Estate – 25 inside and 22 outside (total of 47); Mountainview Estate – 50 inside and 45 outside (total of 95); Frost Estate – 14 inside; Waterfront Estate – 95 inside and 20 outside (total of 115). The kitchens have reopened for tea and coffee but residents still need to provide own food at happy hour and the use of sanitiser and cleaning the premises after use must continue. A COVID-19 Marshall must be appointed for each function.
  • At Glenhaven, the kitchen is open for resident use. Please follow COVID-Safe guidelines by wiping all areas you will be using and have used with disinfectant wipes. Follow handwashing hygiene and if you are serving food, masks are required. Happy hours are taking place on Mondays and Fridays. All attendees for an activity must be registered for contact tracing, if necessary. The pool, gym, tennis court and the snooker room are all open but please make a booking at Reception. Timed bookings have been introduced to use these facilities so everyone wishing to use them can do so. Tennis and snooker bookings are limited to two hours per booking.
  • At Deepwater Court, 30 people are permitted in the Community Centre. Please observe the 1 person per 2sqm rule and at activities such as knitting and Rummikub. Monthly social outings have recommenced on the second Thursday of the month and the booking sheet is in the Community Centre. Movies have recommenced on the third Monday of each month. The kitchen has reopened for tea and coffee but residents still need to provide their own food at Happy Hour and follow COVID-Safe guidelines. The pool can have 2 people at a time and the gym can have 1 person at a time. There is a schedule for bookings. The bus is back to full capacity but masks are compulsory and sanitiser is provided.
  • At Alloura Waters the capacity allowed in the community centre is in line with the 1:2sqm rule. Aquarobics, Zumba classes and movie days can all take place with the 1:2sqm rule and the library and craft room are open. Happy Hours continue on Fridays and Saturdays. The bus capacity has increased and the monthly dinners will be recommencing with kitchen facilities being used following COVID-Safe guidelines.
  • At Leisure Lea Gardens, most activities are taking place observing the 1 person per 2sqm rule, including bingo, trivia and activities such as table tennis. There are no happy hours at this stage.
  • The pools at Alloura Waters, Broadwater Court, Deepwater Court and Glenhaven are open for residents only. Depending on the village, bookings can be made at the office or at the respective community centre.


1.5m social distancing and government restrictions of one person to 2sqm apply.

  • All residents, visitors and suppliers must complete the visitor form or scan the Living Choice QR Code on arrival.
  • Shopping bus trips continue, limit of 24 people on the bus and 11 in the Hi-Ace
  • Happy Hours are taking place at both Living Choice Kawana Island and Living Choice Twin Waters. Social distancing applies and the cap per area is 50 people.
  • At both Twin Waters and Kawana Island, water aerobics and other water sports are taking place and it is not necessary to book for the outdoor pool.
  • Bowling greens open – social distancing applies
  • Libraries open, maximum 2 people
  • Woodwork room, maximum 2 people by appointment
  • Gymnasium, maximum 2 people by appointment
  • Snooker and table tennis open – limit of 10 people
  • Outdoor activities such as vegetable gardens open, one person to 2sqm
  • Craft has resumed with social distancing
  • Theatres open with social distancing measures – limit of 12 at Kawana Island and 10 at Twin Waters

Latest National & State Updates

With the situation changing frequently, it’s advisable to keep up with the latest rules in your State, check the State and Territory websites for the rules where you live. Here is a summary as at 24th February.


Border Restrictions

SA’s border restrictions on Greater Melbourne will be lifted at 12.01am Friday 26th February. People entering SA from that time will not need a test. People from Greater Melbourne who are quarantining in South Australia at the moment can finish their quarantine period as of 12.01am on Friday. To see the latest border restrictions, see Travel restrictions

All travellers coming to South Australia must complete the Cross Border Travel Registration at least 7 days prior to travel, irrespective of whether they are from. A registration must be completed for each person in your travelling party, including all children, or you will experience delays on arrival.

Dancing while drinking will be allowed for venues with 200 or fewer people, as long as other COVID rules are followed including QR codes, COVID marshalls and one person per 2 sqm. Dancing will also be allowed for venues with between 200 and 1000 people in a permitted area – with a maximum of 50 people, as long as COVID rules are followed. Venues with more than 1,000-patron capacity who want dancing need permission from SA Health and a change to their COVID-management.

The following restrictions are currently in force:

  • Home gatherings – capped at 50 people. If you have 51 to 200 people at residential premises, you are required to have a COVID-Safe Plan, COVID Marshall and your guests must check-in via the COVID SAfe Check-in.
  • Weddings, funerals and private functions – 1 per 2sqm, capped at 200 people, standing consumption permitted, dancing permitted.
  • Hospitality venues – 1 per 2sqm, no cap, standing consumption permitted indoors and outdoors, dancing permitted.
  • Gyms, recreation centres, trampolines, play cafes – 1 per 2sqm.
  • Seated entertainment cinemas, theatres, stadiums – 75 percent capacity with masks, 50 percent capacity without masks.
  • Large events – COVID Management Plan required for 1,000.
  • Nightclubs – COVID Management Plan required.
  • Wearing a face mask is not mandatory, but it is recommended to wear a mask when out in public if you are unable to physically distance.
  • People offering personal care services must wear appropriate personal protective equipment while providing personal care services.


The 1 person per 2sqm rule now applies, except for gyms where it is still 1 person per 4sqm. The following rules are currently in place in the Greater Sydney region (including Wollongong, Central Coast and Blue Mountains):

  • Visitors to households are capped at 30 people – including children.
  • Outdoor gatherings - 50 people in total.
  • Weddings and funerals capped at 300 people (fully seated) subject to the 1 person per 2sqm rule with no singing or dancing (except 20 nominated people in the wedding party can dance).
  • All other venues including hospitality venues, places of worship and corporate event venues (fully seated with no singing or dancing) are subject to the 1 person per 2sqm rule.
  • Smaller hospitality venues are allowed at least 25 people.
  • Singing indoors including choirs or places of worship are limited to five people.
  • Masks are recommended but no longer compulsory at retail shopping venues.
  • Masks remain compulsory on public transport and at airports.
  • Aged care facilities and other health settings such as hospitals have receive tailored advice from NSW Health specific to their locations in relation to requirements around mask wearing.

Interstate Travel

Rules and restrictions are in place for people entering NSW from interstate hotspots, affected areas and places of concern. Effective 25 February, rules apply to travellers from New Zealand that affect whether you can enter NSW or have to quarantine once you have entered.


Border restrictions

Travellers entering Queensland from New Zealand from 6pm on 24th February will have to complete 14 days of quarantine after a new outbreak of COVID-19 in Auckland. Queensland’s Chief Health Officer, Jeannette Young has removed New Zealand as a “safe travel country”. Dr Young has also asked all travellers who have been in New Zealand since February 21 to come forward for testing and to isolate until they receive their results.

People who have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter) will not be allowed to enter Queensland, except for a limited range of people who can enter for essential purposes. To check the latest information, see Border restrictions | Health and wellbeing | Queensland Government (www.qld.gov.au)

Gathering restrictions

Masks are only mandatory at airports and when travelling on planes. Wedding and funeral guest limits have returned to 200 people and private gatherings at homes can have 50 people.

Indoor venues, including restaurants, cafes, pubs, clubs, libraries, places of worship and art galleries, are allowed to cater to one person per 2sqm. Private gatherings of up to 100 are allowed in public spaces, such as parks. Ticketed venues, such as theatres, cinemas, live music venues and indoor sports centres, have returned to 100 per cent capacity, but patrons are encouraged to wear masks.



QR Code reminder

The new Service NSW COVID Safe Check-in is available at Living Choice’s NSW villages and the COVID SAfe Check-In has been implemented at Living Choice’s SA villages.

In QLD, the Living Choice QR Code remains in force for residents, their visitors, Living Choice clients and suppliers when they visit the village, including the communal areas. Everyone is required to register. If you do not have a mobile device, registration forms are also available at each village.

Living Choice Twin Waters
Living Choice Twin Waters

Viewings by appointment

We are open for business! To ensure we keep our visitors, residents and staff safe, we ask that you phone ahead to make an appointment.


Living Choice Home Care

Apart from assisting residents with shopping, picking up medication and other chores, Living Choice Home Care can now offer services to people living in the surrounding suburbs.

Living Choice Home Care is an Approved Home Care provider and can offer a wide range of services, either on a user-pays basis or through a Government-subsidised Home Care Package. For more information about Living Choice Home Care, see Choice Home Care | Living Choice Retirement Villages

During COVID-19 restrictions, Living Choice’s Case Managers are keeping in contact with their clients to ensure they are safe and comfortable and have access to food, medicine and other needs.

We are continuing to closely follow advice from the Department of Health, which is publishing useful information and situation updates on its website at www.health.gov.au  You can also call the Coronavirus Health Information Line on 1800 020 080.



To ensure that restrictions can continue to be eased, it’s vital that all residents download the Australian Government’s coronavirus app, COVIDSafe. The app is a public health initiative to help stop the spread of COVID-19 through early notification of possible exposure. The Retirement Living Council, including Living Choice, supports this initiative in an effort to keep our residents and staff members safe. You can read the full explanation here.

Remember, Living Choice staff members are here for you – email covid19@livingchoice.com.au

Remember, Living Choice staff members are here for you – email covid19@livingchoice.com.au

COVID-19 Enquiry Form

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