We’re here for you

(Updated 15th July 2020)

Living Choice has created this page to keep our residents, their families, our clients and staff members updated on the latest COVID-19 information. We revisit this page regularly to ensure the latest information is available.

We have also introduced an email address covid19@livingchoice.com.au so that residents, staff members and clients can contact us with their questions. We’ll endeavour to reply to all questions within 24 hours.


Border restrictions and latest updates

Following the escalation of cases in Victoria and certain areas of NSW, the State Governments have moved to tighten some restrictions. Here is a summary:


New COVID-19 compliance measures for pubs: New rules will be introduced to pubs across NSW that will limit group bookings to a maximum of 10 people and cap the number of customers inside a venue to 300 people following a concerning rise in COVID-19 cases. Measures will come into force at 12:01am Friday 17 July. Read the NSW Government's announcement about the changes for pubs.

Quarantine arrangements for overseas travellers: The NSW Government will begin to charge international travellers for their hotel quarantine accommodation from 12:01am Saturday, 18 July.

Border closure: The NSW Government has temporarily closed the NSW-Victoria border. People who have been in Victoria within the previous 14 days will not be allowed to enter NSW unless they are exempt or they have a border entry permit. You may be required to self-isolate for 14 days.


Border restrictions: From 12 noon on 10 July, any person may enter Queensland unless they have visited a COVID-19 hotspot (including any part of Victoria) in the last 14 days. Exemptions are available for people travelling for essential purposes and QLD residents who must quarantine in government-provided accommodation for 14 days, at their own expense.

Every person entering QLD must complete a Border Declaration Pass which includes an agreement to get tested for COVID-19 if a person develops symptoms within 14 days of arrival.

Border Restrictions: Persons travelling from Victoria, other than essential travellers, are not permitted to travel to South Australia. Travellers from NT, QLD, TAS and WA are able to enter South Australia directly without restriction (with a completed Cross Border Travel Registration Form). Travellers from ACT and NSW, other than essential travellers, will be required to self-quarantine for 14 days after entering SA.

From 9 July certain businesses are required to complete a COVID Management Plan approved by SA Health. The Management plan must be completed for defined public activities where there are more than 1,000 people expected to be present or participating in the activity.

With the situation changing frequently, it’s advisable to keep up with the latest rules in your State, check the State and Territory websites for the rules where you live.


Senior Australians urged to stay vigilant

The Minister for Aged Care and Senior Australians has said that while the easing of restrictions across most states/territories means those aged over 65 can start re-engaging in community, senior Victorians should closely follow advice as authorities work to contain emerging clusters. For more, see urged to stay vigilant


Mini Open Day to be held at Alloura Waters

Following the success of Mini Open Days at Leisure Lea Gardens on 1st July and Living Choice Woodcroft on 3rd July, a third one is planned at Living Choice Alloura on 22nd July. Our sales team has met with the Resident Ambassadors at the village and we will have COVID-Safe plans in place. If you have friends who may be interested in the homes available, the invitation can be found here.


Rules at Living Choice villages

Due to the situation in Victoria and in some areas of NSW, there have been no further easing of restrictions at Living Choice villages. At many villages, most activities have resumed, in accordance with updated public health directions and the applicable square metre rule for the community centre areas. The restrictions have been determined in consultation with the relevant Village Chairperson. The following is a summary of the restrictions in force as at 15th July:

(Government restrictions of one person to 2sqm apply)

  • At both Fullarton and Woodcroft, the pool and the gym are now open for general use. Social distancing still applies. Group classes have also recommenced.
  • Damien on Fisher Restaurant open to the public. Damien’s is matching State guidelines in relation to dining numbers and indoor/outdoor dining (currently one person to 2 sqm).
  • Gates at Woodcroft are open between 6.30am and 7pm
  • Shopping bus trips at Fullarton continue, maximum 5 people
  • Libraries open – square metre rule applies
  • Bowling green at Fullarton open - square metre rule applies
  • Workshop open – square metre rule applies
  • Snooker and indoor games have commenced with square metre rule
  • Outdoor activities such as vegetable gardens open to 2 persons at a time
  • Craft has recommenced with square metre rule
  • Theatre open with social distancing and square metre rule
  • Hairdresser has recommenced usual business
  • At both Woodcroft and Fullarton, indoor fitness classes have recommenced with square metre rule
  • All Wellness Centre services at both Fullarton and Woodcroft have recommenced in the usual Wellness rooms.

NSW villages
(1.5m social distancing and government restrictions of one person to 4sqm still apply.)

  •  The dining-room at Leisure Lea Gardens is open for breakfast, lunch and dinner – social distancing applies.
  • At Leisure Lea Gardens, bingo and trivia will return next week. Most other activities have resumed, except for happy hours due to the size of the lounge/bar area.
  • At Broadwater Court, Happy Hours have resumed with the following maximum number of residents: Tree View Estate – 25, Kincumba Mountain Estate – 22, Mountainview Estate – 30, Frost Estate – 6, Waterfront Estate – 42.
  • At Alloura Waters, there are two happy hours per week on a Friday and Saturday, restricted to 28 residents to comply with the sqm rule.
  • At Glenhaven, there are two happy hours per week on a Monday and Friday. Residents must bring their own nibbles with all attendees to sign the register at Reception. One person to 4sqm applies.
  • Shopping bus trips continue – check with your village for shopping days. Maximum 9 residents + driver.
  • Libraries open, maximum 2 people.
  • Tennis court open (at Glenhaven) – visitors permitted.
  • Bowling green open, one person to 4sqm (at Glenhaven and Broadwater Court). Visitors permitted at Glenhaven.
  • Hair salon open, one resident at a time.
  • Woodwork room, maximum 2 people, by roster. At Alloura Waters, the limit is 4 people due to the size of the workshop.
  • Gymnasium, by appointment – residents must wipe down equipment after use.
  • Swimming pools and spas open by appointment – some regular classes recommencing on 1st July.
  • Snooker and indoor games have resumed (with social distancing).
  • Outdoor seating areas open (with social distancing).
  • Outdoor activities such as vegetable gardens open, one person to 4sqm.
  • Craft/art activities have resumed (square m2 rule to apply).
  • Leisure/community centres are open for the activities only and then residents must vacate. Glenhaven coffee machine open to residents.
  • At Alloura Waters, the Computer Group has resumed, capped at 24 people due to sqm rule.
  • Theatres open with social distancing measures.

(1.5m social distancing and government restrictions of one person to 4sqm apply, but in some smaller businesses, one person to 2sqm applies)

  • At both Twin Waters and Kawana Island, water aerobics and other water sports have recommenced
  • Happy hour will resume at Twin Waters from this Friday 10th July – social distancing applies
  • Happy hour has not yet recommenced at Kawana Island
  • Water aerobics and other water sports have also recommenced
  • Bowling greens open – social distancing applies
  • Shopping bus trips continue, limit of 10 people
  • Libraries open, maximum 2 people
  • Woodwork room, maximum 2 people by appointment
  • Gymnasium, maximum 2 people by appointment
  • Snooker and table tennis open – limit of 10 people
  • Outdoor activities such as vegetable gardens open, one person to 4sqm
  • Craft has resumed with social distancing
  • Theatres open with social distancing measures – limit of 10
  • Tennis court at Kawana Island open – social distancing applies
Living Choice Broadwater Court

Viewings by appointment

We are open for business! To ensure we keep our visitors, residents and staff safe, we ask that you phone ahead to make an appointment. To see what our residents say about life at their village during COVID-19, see https://www.livingchoice.com.au/news/


Living Choice Home Care

Apart from assisting residents with shopping, picking up medication and other chores, Living Choice Home Care can now offer services to people living in the surrounding suburbs.

Living Choice Home Care is an Approved Home Care provider and can offer a wide range of services, either on a user-pays basis or through a Government-subsidised Home Care Package. For more information about Living Choice Home Care, click here.

During COVID-19 restrictions, Living Choice’s Case Managers are keeping in contact with their clients to ensure they are safe and comfortable and have access to food, medicine and other needs. You can read more about our Home Care services and our prevention strategies here.

We are continuing to closely follow advice from the Department of Health, which is publishing useful information and situation updates on its website at www.health.gov.au  You can also call the Coronavirus Health Information Line on 1800 020 080.



To ensure that restrictions can continue to be eased, it’s vital that all residents download the Australian Government’s coronavirus app, COVIDSafe. The app is a public health initiative to help stop the spread of COVID-19 through early notification of possible exposure. The Retirement Living Council, including Living Choice, supports this initiative in an effort to keep our residents and staff members safe.

You can read the full explanation here.

Remember, Living Choice staff members are here for you – email covid19@livingchoice.com.au

COVID-19 Enquiry Form

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